Whether it's opening an account, a payment issue, a bonus query, or confusion about a game – you'll find the answers here. The Crazy Time support team is always by your side.
Select a category and find your solution right away.
Everything you need to know about creating a new account, login issues, password resets, profile updates, and identity verification.
Solutions for bKash, Nagad, and Rocket deposits and withdrawals, transaction delays, bank transfers, and all other payment-related issues.
Information on welcome bonuses, free spins, reload bonuses, cashback offers, turnover requirements, and voucher code usage.
Games not loading, disconnections, cancelled bets, round disputes, and help understanding game rules.
Account security, two-factor authentication, KYC process, reporting suspicious activity, and account recovery.
Mobile app downloads, update issues, browser compatibility, slow loading, and all other technical problems – solved here.
These are the questions we get most often — find your answer right here.
If you can't find a solution on your own, our support team is always here to help.
The fastest way to get help. Connect with a support agent in as little as 3 minutes.
Send us an email for complex issues. You'll typically receive a reply within 1 hour.
Click the "Register" button in the top menu or go directly to the /register page.
Enter your mobile number, email, and password. Make sure all details are correct.
Verify your account using the 6-digit code sent to your mobile.
Deposit a minimum of ৳200 via bKash or Nagad and get a 200% bonus.
Find out what happens after you open a support ticket.
Your issue has been logged in our system and a ticket number has been assigned.
A specialist support agent has been assigned based on the nature of your issue.
The agent is reviewing your account and transaction history to identify the issue.
A solution or guidance is being provided based on the nature of your issue.
Once your issue is resolved, the ticket is closed and a satisfaction survey is sent.
You can also reach support by submitting a form instead of using live chat.
Your information is completely secure and will only be used to resolve your issue. Crazy Time complies with its privacy policy.
Running into issues with online gaming is perfectly normal. Forgotten passwords, delayed payments, missing bonuses – these things happen from time to time. Crazy Time-we believe that a great gaming experience depends not just on the games, but just as much on the quality of support.
That's why we've built a complete help centre for Bangladeshi players. You'll be able to solve many issues on your own here, and whenever you can't, our support team is always ready to help.
For most issues, live chat is the fastest way to get help. You can connect with a Bengali-speaking support agent in an average of just 3 minutes — no phone calls, no waiting hours for an email reply.
Using live chat is straightforward. Log in to Crazy Time and click the chat icon at the bottom right of the screen. A small window will open where you can select the type of issue you're facing, then speak directly with an agent.
Pro tip: Log in to your account before starting a live chat — this lets the agent view your account details directly and resolve your issue faster. If it's a payment issue, have your transaction screenshot ready.
The most common issues we receive are payment-related – sending money via bKash but the balance not updating, or completing a withdrawal but not receiving the funds. These are typically caused by network or server delays and are usually resolved automatically within 15 to 30 minutes.
If your issue isn't resolved within 30 minutes, contact us via live chat. Share your transaction number and a screenshot, and our team will typically resolve it manually within 10 minutes.
Forgetting your password or getting locked out happens to everyone. Resetting your password on Crazy Time is simple – just click the "Forgot Password?" link on the login page, enter the OTP sent to your mobile number, and set a new password.
Your account may be temporarily locked after multiple failed login attempts or if suspicious activity is detected. In either case, contact our support team directly to verify your identity and recover your account. Issues are typically resolved within 1 hour.
Most missing bonus cases come down to a few common reasons. First, check whether the bonus code was applied before making the deposit — entering it afterward won't work. Second, confirm that the minimum deposit requirement for the bonus has been met. Third, some bonuses are credited automatically within 5 to 10 minutes, so give it a moment.
Crazy Time believes gaming should be entertainment, not a burden. If you feel your play is getting out of control, visit our Responsible Gaming section. There you can set deposit limits, activate session timers, and take a temporary break if needed. All of these services are completely confidential and non-judgmental.
Answers to the most frequently asked questions