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Crazy Time FAQ – Answers to the Most Frequently Asked Questions

From registration to payments, bonuses, and game rules — find answers to all your questions here in Bengali.

50+ FAQs
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Last Updated: 2026
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Account & Registration

To register, you'll need: an active Bangladeshi mobile number, an email address, your correct date of birth (you must be 18+), and a strong password. The entire process takes just 5 minutes. Register here.

No. Under Crazy Time's policy, each person may only open one account. Creating multiple accounts using the same IP address, device, or identity document is strictly prohibited. Violations may result in all associated accounts being suspended.

KYC verification is required before large withdrawals. Go to your profile settings and upload a clear photo of your National ID (NID) or passport. Verification is typically completed within 24–48 hours.

On the login page, click the "Forgot Password?" link. Enter your registered mobile number or email address. An OTP or reset link will be sent to you. Set your new password and log in.

After 5 consecutive incorrect password attempts, your account will be temporarily locked for 30 minutes. Wait 30 minutes and try again, or contact us via live chat.

Yes, it's possible — but for security reasons it can't be done directly. Contact us via live chat, and after verifying your identity, the support team will update it for you.
Payments & Withdrawals

Crazy Time supports deposits via bKash, Nagad, Rocket, bank transfer, and more. Mobile banking methods are the fastest – funds typically arrive within 2–5 minutes.

The minimum deposit on Crazy Time is just ৳200 BDT. This amount is enough to start playing most games and also activates the welcome bonus.

Withdrawals to bKash or Nagad are typically processed within 5–15 minutes. Bank transfers may take 1–3 business days. Large withdrawals may be held if KYC verification is incomplete.

First, wait 30 minutes. If the issue persists, contact live chat with your transaction ID and amount. We'll verify and resolve it promptly.

Daily and monthly withdrawal limits apply, depending on your account tier and KYC verification status. Fully verified accounts enjoy higher maximum limits. For more details, Payments Page See.

Crazy Time does not charge any deposit or withdrawal fees. However, bKash or Nagad may apply their own service charges, as set by the respective payment provider.
Bonuses & Promotions

Your first deposit after registration automatically triggers a 200% welcome bonus. For example, deposit ৳1,000 and get ৳2,000 in bonus — giving you a total balance of ৳3,000.

A 20x turnover requirement must be met before withdrawing bonus funds. This means if you receive a ৳1,000 bonus, you must place a total of ৳20,000 in bets. Once the requirement is met, the bonus will be converted into your main balance.

A daily reward pop-up will appear each time you log in. Simply click the "Claim" button to add the bonus to your account. Logging in on consecutive days increases your streak bonus.

Share your referral code with a friend. Once they register and make their first deposit, you both receive a bonus. You can find your referral code on your profile page.

Bonus balance is kept separate for security reasons. It cannot be withdrawn directly – it is added to your main balance only after the wagering requirements are met. To view the latest promotions, Promotions Page See.
Gaming & Rules

Crazy Time is a live money wheel game. A live dealer spins a large wheel featuring segments numbered 1, 2, 5, and 10, along with 4 bonus slots — Coin Flip, Pachinko, Cash Hunt, and Crazy Time. Place your bet, and if the wheel lands on your chosen segment, you win.

Crazy Time offers 1,000+ games, including Live Casino (Crazy Time, Lightning Roulette, Dream Catcher), slots, Sports Betting, virtual sports, and much more.

Yes. Crazy Time is fully mobile-optimized. All games are playable directly from the browser on both Android and iOS — no app download needed, though an app is available for an even smoother experience.

If you lose connection during a live game, the round continues. Once you reconnect, you'll be able to see the result, and any winnings will be credited to your balance automatically.

Minimum bet amounts vary by game. In the Crazy Time live game, you can bet from as little as ৳10. Slots allow you to play with even smaller amounts.
Security & Privacy

Yes. Crazy Time operates under a Curaçao eGaming licence, with 256-bit SSL encryption, a fraud detection system, and strict data protection policies in place.

Go to Profile Settings > Security > Two-Factor Authentication. Set up 2FA using Mobile OTP or an Authenticator App. After that, you'll need an OTP every time you log in.

No. Crazy Time never sells your personal information or shares it with third parties without your consent. Our Privacy PolicyRead more here.

Always log in directly at crazytime.bid. Before clicking any link received via email or SMS, verify the URL. Crazy Time will never ask for your password or OTP via SMS or email.
Responsible Gaming

Go to Profile > Responsible Gaming > Deposit Limits to set daily, weekly, or monthly limits. Reductions take effect immediately, but increasing a limit requires a 7-day waiting period.

Go to Profile > Responsible Gaming > Self-Exclusion and choose any duration from 6 months to permanent. Your account will unlock automatically once the period ends. To learn more, Responsible Gaming Page See.

Reach out via Crazy Time's live chat. Our trained team will assist you with complete confidentiality. We can also help you activate self-exclusion or a cooling-off period.

Your account balance is completely safe during a cooling-off period or self-exclusion. Contact support and they will arrange a withdrawal for you.
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bKash Payment Bonus Terms Password Reset Withdrawal Time KYC Verification Self-Exclusion Mobile Gaming Account Lock
Last Updated This FAQ page is updated regularly. Last updated: January 2026.

Crazy Time FAQ – Why This Page Is Useful for You

After joining Crazy Time, many new players find themselves with plenty of questions – How do I register? How long does a bikiash deposit take to arrive? What are the bonus terms? This FAQ This page was created for exactly that reason — so you don't have to keep contacting support and can find answers quickly on your own.

We've written answers to every question in plain, straightforward English – no complicated jargon or technical language, just clear and simple explanations.

Tip: Type your question in Bangla in the search box above and instantly find relevant answers.

Most Frequently Asked Questions About Registration & Login

Registration and login are the topics new Crazy Time players ask about most. Common questions include whether you can sign up without a mobile number, or whether an NID is mandatory.

  • Registration is free and takes just 5 minutes to complete.
  • A mobile number is mandatory, as OTP verification is sent there.
  • An NID is only required for large withdrawals.
  • If you forget your password, you can reset it using an OTP.

Important Payment Information

BKash and Nagad are Bangladesh's most popular mobile banking services, and Crazy Time fully supports both. Deposits generally arrive within 2–5 minutes, and withdrawals are also processed in 5–15 minutes in most cases.

If a payment is delayed, note your transaction ID first and report it via live chat. Issues are typically resolved within 30 minutes.

Common Misconceptions About Bonuses

Many players assume bonus funds can be withdrawn immediately — that's not the case. Bonuses must meet a specific turnover requirement before withdrawal. This condition is actually there to protect players, ensuring no one simply takes the bonus and leaves.

For full details on bonus terms, Terms & Conditions Page Read. Terms and conditions for each bonus are listed separately.

What to Do If You Can't Find Your Answer in the FAQ

This FAQ page has answers to 50+ questions. But if you still can't find what you're looking for, don't worry.

  • Live Chat: Click the chat button at the bottom right of the site. Average response time is 2 minutes.
  • Help Centre: help-center You'll find detailed guides and tutorials on the page.
  • Email: For complex issues, email us at support@crazytime.bid.
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For players aged 18+ only. Please play responsibly.

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